I hate TimeWarner cable pt. 2

After hanging up in a rage of disbelief, I vented by breaking the news to Leigh Ann that I had cancelled cable. Which, along with that also goes internet and phone service. As the rage subsided, I started to realize that maybe it wasn't such a good idea.
So I called back, and let me just take the opportunity to interject here how much I loathe automated phone systems that try to decipher what you say to them. You know what I'm talking about... the overly-polite woman with exaggerated inflection who giggles when she locates your account. What is it about my accent that this robot just doesn't get?
Robot: "Ok.. start by telling me what you want to do. You can say things like "Upgrade service" [giggle] go ahead.
Me: Cancel service
Robot: "You said "Movies on-demand help".. is this correct?
Me: Are you serious?
Robot: [giggle] Ok, let me transfer you to that department.

What's even worse, is if you have a disgruntled 1-year-old in the same room with you. Every time she yells something out, the robot stops what she is saying and says, "I'm sorry, i didn't understand that." Yeah, welcome to my world.

So I finally get transferred to "Retention" (cue ominous music). My plan was I would feign quitting in hopes of being offered a sweet deal to stay. And I have to say, to be called "Retention" they didn't seem too intent on retaining me. I'd recommend TimeWarner change the name of that department to "Retention.. or not, entirely up to you."