I hate TimeWarner cable pt. 1

Our cable went out. So that prompted me to call my good friends over at TimeWarner Cable this morning. After patronizing tips on how to unplug and reconnect my cable box, I finally got them to understand that my cable was really out. The scheduled a tech to come out between the hours of 1 an 8pm. That's right.. a SEVEN HOUR WINDOW. I reluctantly took it and asked them to check on my account while I had them. See I signed up for digital phone a few weeks ago, and with the deal was supposed to get bundle pricing across the board on TV and internet. Well, the bill the installer brought didn't reflect the savings.

Sure enough, because I was a previous customer, I am not eligible for the savings on those two services. Nevermind that when I signed up online, I entered my account information, told them I was a current customer, and they gave me the reduced price anyway. Nevermind that I "clicked to chat" with "Chuck" online and verified with him that if I am only adding digital phone I will still get the price break on the other services. I was furious.. and I just said, "forget it.. I want to cancel everything!" The truth is TWC has me over a bucket. I've had the two satellite companies out and both have confirmed that due to trees, they can't install. So if I want TV, it has to come from TWC. But, it was her response that was surprising. No sorry. No please reconsider. Just.. please return your equipment to the local branch. I said thanks, I'll do that today.